[{"id":"DvJPG4JWCStkqpS9wNT9","number":"2552328556199307880","begin":"2026-08-16T08:30:00+00:00","created":"2026-08-16T15:22:57+00:00","end":"2026-08-17T02:00:00+00:00","modified":"2026-08-17T02:12:53+00:00","external_desc":"Some Looker Original instances have access issues due to certificate expiration.","updates":[{"created":"2026-08-17T00:43:54+00:00","modified":"2026-08-17T02:12:53+00:00","when":"2026-08-17T00:43:54+00:00","text":"We have identified all impacted customers and are applying mitigating measures to ensure that the issue is resolved for all customers.\nNext update at 8:00 pm PST.","status":"AVAILABLE"},{"created":"2026-08-16T16:00:30+00:00","modified":"2026-08-17T00:43:54+00:00","when":"2026-08-16T16:00:30+00:00","text":"This incident has been mitigated for all reported customers.","status":"SERVICE_OUTAGE"},{"created":"2026-08-16T15:22:57+00:00","modified":"2026-08-16T16:00:30+00:00","when":"2026-08-16T15:22:57+00:00","text":"We have confirmed issues related to an ongoing incident affecting Looker Original services.\nOur Engineering teams are actively working to resolve this as a top priority and have a mitigation path for impacted customers.\nCustomers can contact Support for assistance with affected instances.\nWe will provide an update by Sunday 2026-08-16 09:00 PDT with current details.\nWe apologize to all who are affected by the disruption.","status":"SERVICE_OUTAGE"}],"most_recent_update":{"created":"2026-08-17T00:43:54+00:00","modified":"2026-08-17T02:12:53+00:00","when":"2026-08-17T00:43:54+00:00","text":"We have identified all impacted customers and are applying mitigating measures to ensure that the issue is resolved for all customers.\nNext update at 8:00 pm PST.","status":"AVAILABLE"},"status_impact":"SERVICE_OUTAGE","severity":"high","service_key":"OcaKlsxvzE5QHxSYBUXw","service_name":"Looker (Original)","affected_products":[{"title":"Looker (Original)","id":"OcaKlsxvzE5QHxSYBUXw"}],"uri":"incidents/DvJPG4JWCStkqpS9wNT9"},{"id":"zCAqyzNi1gse5o3FbNzu","number":"11934049866648507147","begin":"2026-08-03T17:41:00+00:00","created":"2026-08-03T17:42:37+00:00","end":"2026-08-03T18:00:00+00:00","modified":"2026-08-03T18:55:53+00:00","external_desc":"Text prepended to tabular content in Looker PDFs","updates":[{"created":"2026-08-03T18:55:43+00:00","modified":"2026-08-03T18:55:53+00:00","when":"2026-08-03T18:55:43+00:00","text":"As of 11:00 AM PDT, Looker Original customers are no longer experiencing issues with extraneous text prepended to table content cells when generating PDFs. The previous problem is resolved.","status":"AVAILABLE"},{"created":"2026-08-03T17:42:37+00:00","modified":"2026-08-03T18:55:43+00:00","when":"2026-08-03T17:42:37+00:00","text":"Some Looker Original customers are experiencing issues with extraneous text prepended to table content cells when generating PDFs. Engineers are working to correct the issue, with an ETA of 12:00 PM PDT.","status":"SERVICE_DISRUPTION"}],"most_recent_update":{"created":"2026-08-03T18:55:43+00:00","modified":"2026-08-03T18:55:53+00:00","when":"2026-08-03T18:55:43+00:00","text":"As of 11:00 AM PDT, Looker Original customers are no longer experiencing issues with extraneous text prepended to table content cells when generating PDFs. The previous problem is resolved.","status":"AVAILABLE"},"status_impact":"SERVICE_DISRUPTION","severity":"medium","service_key":"OcaKlsxvzE5QHxSYBUXw","service_name":"Looker (Original)","affected_products":[{"title":"Looker (Original)","id":"OcaKlsxvzE5QHxSYBUXw"}],"uri":"incidents/zCAqyzNi1gse5o3FbNzu"},{"id":"nL1nDfvnBEmxVfnxore7","number":"14528073245965585019","begin":"2026-07-24T13:39:00+00:00","created":"2026-07-28T13:41:37+00:00","end":"2026-07-29T14:37:00+00:00","modified":"2026-07-29T16:48:29+00:00","external_desc":"Looker occasionally seeing blank pages or connection errors (such as ERR_EMPTY_RESPONSE ) when trying to load.","updates":[{"created":"2026-07-28T13:41:37+00:00","modified":"2026-07-29T16:48:29+00:00","when":"2026-07-28T13:41:37+00:00","text":"Our Engineering team is aware of this behavior and has identified a known issue where the page's HTML file is being intermittently truncated as it loads.Current Workaround: When this occurs, simply refreshing your browser page will typically bypass the error and load the Looker interface correctly.Next Steps: Our product and engineering teams are actively working on fix to resolve this issue. We will provide another update as soon as the global rollout has completed.","status":"AVAILABLE"}],"most_recent_update":{"created":"2026-07-28T13:41:37+00:00","modified":"2026-07-29T16:48:29+00:00","when":"2026-07-28T13:41:37+00:00","text":"Our Engineering team is aware of this behavior and has identified a known issue where the page's HTML file is being intermittently truncated as it loads.Current Workaround: When this occurs, simply refreshing your browser page will typically bypass the error and load the Looker interface correctly.Next Steps: Our product and engineering teams are actively working on fix to resolve this issue. We will provide another update as soon as the global rollout has completed.","status":"AVAILABLE"},"status_impact":"SERVICE_DISRUPTION","severity":"medium","service_key":"OcaKlsxvzE5QHxSYBUXw","service_name":"Looker (Original)","affected_products":[{"title":"Looker (Original)","id":"OcaKlsxvzE5QHxSYBUXw"}],"uri":"incidents/nL1nDfvnBEmxVfnxore7"},{"id":"TL3PDFPkH6ffxjx32jAU","number":"5488257294547563984","begin":"2026-07-13T07:00:00+00:00","created":"2026-07-20T18:06:38+00:00","end":"2026-07-22T00:00:00+00:00","modified":"2026-07-21T23:10:43+00:00","external_desc":"Looker (Google Cloud core) and Looker (Original) instances are intermittently encountering “No trusted certificate found” errors.","updates":[{"created":"2026-07-21T23:09:47+00:00","modified":"2026-07-21T23:10:43+00:00","when":"2026-07-21T23:09:47+00:00","text":"We are experiencing an issue with Looker (Google Cloud core) beginning on Monday, 2026-07-13.\nOur engineering team has identified the root cause and is currently rolling out a fix.\nOur telemetry shows impacted instances have been mitigated, if customers are still seeing this error please contact Support for assistance with affected instances.\nWe will provide an update by Tuesday, 2026-07-28 17:00 PDT with current details.\nWe apologize to all who are affected by the disruption.","status":"AVAILABLE"},{"created":"2026-07-21T00:02:40+00:00","modified":"2026-07-21T23:09:47+00:00","when":"2026-07-21T00:02:40+00:00","text":"We are experiencing an issue with Looker (Google Cloud core) beginning on Monday, 2026-07-13.\nOur engineering team has identified the root cause and are working on a fix.\nCustomers can contact Support for assistance with affected instances.\nWe will provide an update by Tuesday, 2026-07-21 17:00 PDT with current details.\nWe apologize to all who are affected by the disruption.","status":"SERVICE_DISRUPTION"},{"created":"2026-07-20T18:06:38+00:00","modified":"2026-07-21T00:02:40+00:00","when":"2026-07-20T18:06:38+00:00","text":"We are experiencing an issue with Looker (Google Cloud core) beginning on Monday, 2026-07-13.\nOur engineering team has identified the root cause and are working on a fix.\nCustomers can contact Support for assistance with affected instances.\nWe will provide an update by Monday, 2026-07-20 17:00 PDT with current details.\nWe apologize to all who are affected by the disruption.","status":"SERVICE_DISRUPTION"}],"most_recent_update":{"created":"2026-07-21T23:09:47+00:00","modified":"2026-07-21T23:10:43+00:00","when":"2026-07-21T23:09:47+00:00","text":"We are experiencing an issue with Looker (Google Cloud core) beginning on Monday, 2026-07-13.\nOur engineering team has identified the root cause and is currently rolling out a fix.\nOur telemetry shows impacted instances have been mitigated, if customers are still seeing this error please contact Support for assistance with affected instances.\nWe will provide an update by Tuesday, 2026-07-28 17:00 PDT with current details.\nWe apologize to all who are affected by the disruption.","status":"AVAILABLE"},"status_impact":"SERVICE_DISRUPTION","severity":"medium","service_key":"OcaKlsxvzE5QHxSYBUXw","service_name":"Looker (Original)","affected_products":[{"title":"Looker (Original)","id":"OcaKlsxvzE5QHxSYBUXw"}],"uri":"incidents/TL3PDFPkH6ffxjx32jAU"},{"id":"ut9qdFtwkYKuvVfdpFxh","number":"5943960619677073213","begin":"2026-07-07T15:44:00+00:00","created":"2026-07-07T16:49:50+00:00","end":"2026-07-07T16:56:00+00:00","modified":"2026-07-07T17:09:55+00:00","external_desc":"Looker Original instance unavailability in GCP us-west1","updates":[{"created":"2026-07-07T17:09:55+00:00","modified":"2026-07-07T17:09:55+00:00","when":"2026-07-07T17:09:55+00:00","text":"As of 2026-07-07 09:56 PDT, Looker Original customers are no longer experiencing intermittent errors when accessing their instances in GCP region us-west1.","status":"AVAILABLE"},{"created":"2026-07-07T16:49:50+00:00","modified":"2026-07-07T17:09:55+00:00","when":"2026-07-07T16:49:50+00:00","text":"Starting at 2026-07-07 08:44:54 PDT, some Looker Original customers began experiencing intermittent errors when accessing their instances in GCP region us-west1. Looker engineers are currently working on the issue. Another update will be posted on or before 10:15 PDT.","status":"SERVICE_DISRUPTION"}],"most_recent_update":{"created":"2026-07-07T17:09:55+00:00","modified":"2026-07-07T17:09:55+00:00","when":"2026-07-07T17:09:55+00:00","text":"As of 2026-07-07 09:56 PDT, Looker Original customers are no longer experiencing intermittent errors when accessing their instances in GCP region us-west1.","status":"AVAILABLE"},"status_impact":"SERVICE_DISRUPTION","severity":"medium","service_key":"OcaKlsxvzE5QHxSYBUXw","service_name":"Looker (Original)","affected_products":[{"title":"Looker (Original)","id":"OcaKlsxvzE5QHxSYBUXw"}],"uri":"incidents/ut9qdFtwkYKuvVfdpFxh"},{"id":"By5dyj6xVZ5f3jLL76Fa","number":"10289004344383838328","begin":"2026-06-30T11:08:00+00:00","created":"2026-06-30T11:13:07+00:00","end":"2026-06-30T14:30:00+00:00","modified":"2026-06-30T14:32:45+00:00","external_desc":"Some Looker original customers are down due to mal-formed inventory orders.","updates":[{"created":"2026-06-30T14:30:02+00:00","modified":"2026-06-30T14:32:45+00:00","when":"2026-06-30T14:30:02+00:00","text":"updates have been sent to all customers. customers are now back in service.","status":"AVAILABLE"},{"created":"2026-06-30T11:13:07+00:00","modified":"2026-06-30T14:30:02+00:00","when":"2026-06-30T11:13:07+00:00","text":"Some customers are down currently due to to malformed inventory orders.","status":"SERVICE_OUTAGE"}],"most_recent_update":{"created":"2026-06-30T14:30:02+00:00","modified":"2026-06-30T14:32:45+00:00","when":"2026-06-30T14:30:02+00:00","text":"updates have been sent to all customers. customers are now back in service.","status":"AVAILABLE"},"status_impact":"SERVICE_OUTAGE","severity":"high","service_key":"OcaKlsxvzE5QHxSYBUXw","service_name":"Looker (Original)","affected_products":[{"title":"Looker (Original)","id":"OcaKlsxvzE5QHxSYBUXw"}],"uri":"incidents/By5dyj6xVZ5f3jLL76Fa"},{"id":"L9zoZLJQXGHmyYsstoNw","number":"6402515371001872578","begin":"2026-05-27T05:49:00+00:00","created":"2026-05-27T13:06:22+00:00","end":"2026-05-27T12:34:00+00:00","modified":"2026-05-27T13:06:49+00:00","external_desc":"Some Looker(Original) customers might experience trouble accessing the instance.","updates":[{"created":"2026-05-27T13:06:22+00:00","modified":"2026-05-27T13:06:49+00:00","when":"2026-05-27T13:06:22+00:00","text":"Team has investigated and mitigated the issue. Customers should be able to access their instances.","status":"AVAILABLE"}],"most_recent_update":{"created":"2026-05-27T13:06:22+00:00","modified":"2026-05-27T13:06:49+00:00","when":"2026-05-27T13:06:22+00:00","text":"Team has investigated and mitigated the issue. Customers should be able to access their instances.","status":"AVAILABLE"},"status_impact":"SERVICE_OUTAGE","severity":"high","service_key":"OcaKlsxvzE5QHxSYBUXw","service_name":"Looker (Original)","affected_products":[{"title":"Looker (Original)","id":"OcaKlsxvzE5QHxSYBUXw"}],"uri":"incidents/L9zoZLJQXGHmyYsstoNw"},{"id":"72TMmDCGmMkXdyy1pYP7","number":"12813113297641325297","begin":"2026-03-17T20:16:00+00:00","created":"2026-03-17T20:17:18+00:00","end":"2026-03-18T21:20:00+00:00","modified":"2026-03-18T21:20:54+00:00","external_desc":"Looker (original) customers are experiencing issues with the search bar. Mitigation for affected customers is under way.","updates":[{"created":"2026-03-17T20:17:18+00:00","modified":"2026-03-18T21:20:54+00:00","when":"2026-03-17T20:17:18+00:00","text":"This is effecting version 26.4 of looker. Our engineering team is investigating the issue.","status":"AVAILABLE"}],"most_recent_update":{"created":"2026-03-17T20:17:18+00:00","modified":"2026-03-18T21:20:54+00:00","when":"2026-03-17T20:17:18+00:00","text":"This is effecting version 26.4 of looker. Our engineering team is investigating the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_INFORMATION","severity":"low","service_key":"OcaKlsxvzE5QHxSYBUXw","service_name":"Looker (Original)","affected_products":[{"title":"Looker (Original)","id":"OcaKlsxvzE5QHxSYBUXw"}],"uri":"incidents/72TMmDCGmMkXdyy1pYP7"},{"id":"K5TarbZpBGX2gTin6B1w","number":"3472525203834321468","begin":"2026-01-27T12:53:00+00:00","created":"2026-01-27T18:36:38+00:00","end":"2026-01-27T20:30:00+00:00","modified":"2026-01-28T00:24:12+00:00","external_desc":"LookML validation failing due to tabbed dashboards feature","updates":[{"created":"2026-01-28T00:23:14+00:00","modified":"2026-01-28T00:24:12+00:00","when":"2026-01-28T00:23:14+00:00","text":"A fix for the tabbed dashboard preview feature has been identified and is expected to be rolled out over the next two weeks, at which point the feature can be re-enabled and any tabbed dashboards previously created will have their functionality and content restored.\nWe thank you for your patience while we worked to resolve this issue.","status":"AVAILABLE"},{"created":"2026-01-27T20:26:19+00:00","modified":"2026-01-28T00:23:14+00:00","when":"2026-01-27T20:26:19+00:00","text":"The tabbed dashboard feature has been temporarily disabled for all Looker Original customers while engineering teams work on resolving the issue. Any tabbed dashboard content will temporarily show content from the first tab only. An update will be provided by 2026-01-27 17:00 PST (2026-01-28 01:00 UTC).","status":"SERVICE_DISRUPTION"},{"created":"2026-01-27T18:36:38+00:00","modified":"2026-01-27T20:26:19+00:00","when":"2026-01-27T18:36:38+00:00","text":"Starting on 01-27-2026 at 12:53 UTC, some Looker Original customers began experiencing errors with their instances while attempting to use the tabbed dashboards feature introduced in Version 26.0. The problem is currently ongoing and engineers are working to disable this feature globally by 20:00 UTC.\nIn the meantime, impacted customers should be able to disable this feature via the Tabbed Dashboards toggle available in Admin \u003e Labs.","status":"SERVICE_DISRUPTION"}],"most_recent_update":{"created":"2026-01-28T00:23:14+00:00","modified":"2026-01-28T00:24:12+00:00","when":"2026-01-28T00:23:14+00:00","text":"A fix for the tabbed dashboard preview feature has been identified and is expected to be rolled out over the next two weeks, at which point the feature can be re-enabled and any tabbed dashboards previously created will have their functionality and content restored.\nWe thank you for your patience while we worked to resolve this issue.","status":"AVAILABLE"},"status_impact":"SERVICE_DISRUPTION","severity":"medium","service_key":"OcaKlsxvzE5QHxSYBUXw","service_name":"Looker (Original)","affected_products":[{"title":"Looker (Original)","id":"OcaKlsxvzE5QHxSYBUXw"}],"uri":"incidents/K5TarbZpBGX2gTin6B1w"},{"id":"W2PByWJEqvSfS924TACf","number":"238684781627780639","begin":"2025-12-11T16:24:00+00:00","created":"2025-12-16T16:26:23+00:00","end":"2025-12-19T08:00:00+00:00","modified":"2025-12-19T20:46:46+00:00","external_desc":"Intermittent authentication issues for Looker","updates":[{"created":"2025-12-19T20:46:16+00:00","modified":"2025-12-19T20:46:46+00:00","when":"2025-12-19T20:46:16+00:00","text":"all preemptive restarts are complete at this time.","status":"AVAILABLE"},{"created":"2025-12-16T21:34:55+00:00","modified":"2025-12-19T20:46:16+00:00","when":"2025-12-16T21:34:55+00:00","text":"Preemptive restarts continue at this time.","status":"SERVICE_DISRUPTION"},{"created":"2025-12-16T16:26:23+00:00","modified":"2025-12-16T21:34:55+00:00","when":"2025-12-16T16:26:23+00:00","text":"Starting on 12/11/2025, a few Looker Original customers began experiencing intermittent authentication errors with their instances. Engineers are working on a long term resolution, and the existing issue can be resolved by a restart in the meantime. Potentially affected Looker instances will be restarted during their next maintenance window or earlier if occurrence of the authentication issue is observed. If customers notice a disruption to service they can request a restart outside of maintenance windows","status":"SERVICE_DISRUPTION"}],"most_recent_update":{"created":"2025-12-19T20:46:16+00:00","modified":"2025-12-19T20:46:46+00:00","when":"2025-12-19T20:46:16+00:00","text":"all preemptive restarts are complete at this time.","status":"AVAILABLE"},"status_impact":"SERVICE_DISRUPTION","severity":"medium","service_key":"OcaKlsxvzE5QHxSYBUXw","service_name":"Looker (Original)","affected_products":[{"title":"Looker (Original)","id":"OcaKlsxvzE5QHxSYBUXw"}],"uri":"incidents/W2PByWJEqvSfS924TACf"}]