If you’re experiencing errors after uploading your store sales data, review the steps below for error messages and the recommended next steps to fix the issue. Keep in mind that this isn’t an exhaustive list of error messages. You may get additional errors.
The selected file doesn't have store sales columns. To upload your store sales data, add store sales column headers
This error indicates that there's a potential issue with the parameter or header formatting for your store sales upload. Review the following steps if you encounter this error:
- Ensure that you’re using the correct template to upload store sales data and that it contains all of the required rows and columns. To download the store sales upload templates, refer to Store sales uploads: Format and hash your data.
- Ensure that the parameters and headers are in English as per the default template. The rest of the submitted data may be in any language, but the parameters and headers must remain in English.
- If you’re creating and uploading in a CSV format, open and review the parameter and header rows in a basic text editor to ensure no unexpected characters were added. For example, ensure that:
- There are no quotation marks (") surrounding the Parameters row.
- Different parameter values are separated by a single semicolon (;).
- Header columns are comma-separated (,) with a single comma.
- Ensure that the following columns are present in the file: Conversion Name, Conversion Time, Conversion Value, and Conversion Currency.
- You must also include at least one user identifier, such as Email, Phone Number, or Address (First Name, Last Name, City, State, Zip, and Country).
- If you’re uploading a CSV file and choose to hash the data yourself, review Store sales uploads: Format and hash your data.
No header row was found for this spreadsheet
This error indicates that there’s a potential issue with the parameter or header formatting for your store sales upload. Review the following if you encounter this error:
- Ensure that you’re using the correct template to upload store sales data and that it contains all of the required rows and columns. To download the store sales upload templates, refer to Store sales uploads: Format and hash your data.
- Ensure that the parameters and headers are in English as per the default template. The rest of the submitted data may be in any language, but the parameters and headers must remain in English.
- If you’re creating and uploading in a CSV format, open and review the parameter and header rows in a basic text editor to ensure no unexpected characters were added. For example, ensure that:
- There are no quotation marks (") surrounding the Parameters row.
- Different parameter values are separated by a single semicolon (;).
- Header columns are comma-separated (,) with a single comma.
- Ensure that the following columns are present in the file: Conversion Name, Conversion Time, Conversion Value, and Conversion Currency.
- You must also include at least one user identifier such as Email, Phone Number, or Address (First Name, Last Name, City, State, Zip, and Country).
- If you’re uploading a CSV file and choose to hash the data yourself, review Store sales uploads: Format and hash your data.
Stopped due to timeout
This error indicates that the upload couldn’t be completed due to taking too much time or a network interruption. Review the following steps to try and improve this:
- Review your file and ensure that it meets the upload file size requirements listed in Store sales uploads: Format and hash your data.
- If your file is near or over the limit, try splitting the file into separate smaller files.
- If you’re uploading multiple files, try uploading one file at a time.
- If the file size is within the limits, try uploading the file at a later time or from a different network connection.
File not found
This error indicates that the system was unable to find or access, the file at the requested location.
Review your upload settings and verify that your SFTP URL, name, and/or password are correct.
Try downloading the file with a separate SFTP program to ensure that the file location and credentials are correct.
