Inappropriate content

Google values diversity and respect for others and strives to avoid offending users, so ads or destinations that display shocking content or promote hatred, intolerance, discrimination, or violence aren’t allowed.

Below are some examples of content that Google Ads considers inappropriate and may not be included in your Shopping ads and listings, assets, and destinations.


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Dangerous or derogatory content

Violations of this policy will not lead to immediate account suspension without prior warning. A warning will be issued at least 7 days prior to any suspension of your account.

Not supported Content that incites hatred against, promotes discrimination of, or disparages an individual or group on the basis of their race or ethnic origin, religion, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, or any other characteristic that is associated with systemic discrimination or marginalization is not allowed

Examples (non-exhaustive):

  • Content promoting hate groups or hate group merchandise
  • Content encouraging others to believe that a person or group is inhuman, inferior, or worthy of being hated
  • Skin lightening products that imply superiority of social status, beauty, professional and/or relational opportunities of lighter skinned persons

Not supported Content that harasses, intimidates, or bullies an individual or group of individuals is not allowed

Examples (non-exhaustive):

  • Content singling out someone for abuse or harassment
  • Content suggesting that a tragic event did not happen, or that victims or their families are actors, or complicit in a cover-up of the event
  • Content sharing personally identifiable information that promotes financial fraud, identity theft, harmful direct contact, or harassment

Not supported Content that threatens or advocates for physical or mental harm on oneself or others is not allowed

Examples (non-exhaustive):

  • Content advocating for suicide, anorexia, or other self-harm
  • Content threatening someone with real-life harm or calling for the attack of another person
  • Content promoting, glorifying, or condoning violence against others
  • Content made by or in support of terrorist groups, or transnational drug trafficking organizations
  • Content promoting terrorist acts, including recruitment, or that celebrates attacks by transnational drug trafficking or terrorist organizations.

Not supported Content that seeks to exploit others is not allowed

Examples (non-exhaustive): Content promoting extortion, blackmail, soliciting or promoting dowries, exploitative removals


Sexually explicit content

Not supported Text, image, audio, or video of graphic sexual acts intended to arouse are not allowed

Examples (non-exhaustive):

  • Hardcore pornography, cartoon porn, or hentai
  • Sex acts such as genital, anal, and oral sex, or masturbation

Not supported Content promoting underage, non-consensual, or other illegal sexual themes, whether simulated or real is not allowed

Examples (non-exhaustive): rape, incest, bestiality, necrophilia, lolita or teen-themed pornography, underage dating

Not supported Content promoting the creation or distribution of synthetic content that has been altered or generated to be sexually explicit or contain nudity as described above is not allowed

Examples (non-exhaustive):

  • Sites or apps that claim to generate deepfake pornography or show instructions on how to create deepfake pornography
  • Content endorsing or comparing deepfake pornography services

Child sexual abuse and exploitation

 

Violations of this policy are taken very seriously and are considered egregious. An egregious violation of the Google’s Shopping policy is a violation so serious that it is unlawful or poses significant harm to our users. In determining whether a merchant or destination is violating this policy, Google may review information from multiple sources including your listing, website, accounts, and third-party sources.  If violations of this policy are found, your Google Merchant Center accounts will be suspended upon detection and without prior warning, and you will not be allowed to list content with us again. If you believe there's been an error, and that you haven’t violated our policy, submit an appeal and explain why. Accounts are only reinstated in compelling circumstances, and when there is good reason so it's important that you take the time to be thorough, accurate, and honest.

Not supported Content promoting or facilitating child sexual abuse or exploitation, including child sexual abuse material, content that condones or glorifies behaviour which endangers children, and content that otherwise sexualizes minors (anyone under 18) is not allowed

Examples (non-exhaustive):

  • Child Sexual Abuse Material (CSAM)
  • Offering, advertising, or soliciting CSAM
  • Instructions on how to create CSAM or how to abuse, groom or sexually extort a child
  • Content that sexualizes minors, or content that promotes, encourages or glorifies child sexual abuse and exploitation
  • Child grooming
  • Sextortion
  • Trafficking of a child

All content, whether real, fictional, simulated, cartoon, AI-generated, or photoshopped is prohibited, including all content formats including audio, text and visual media such as imagery and videos.


Shocking content

​​Yes Content containing profane terms or misspellings of profane terms or offensive gestures in book, movie, or registered media titles are allowed

Examples (non-exhaustive): 

  • Shopping listings for the book “The Subtle Art of Not Giving a F*ck” by Mark Manson
  • Shopping listings for the book “On Bullshit” by Harry G. Frankfurt

Not supported Content containing violent language, gruesome or disgusting imagery, or graphic images or accounts of physical trauma are not allowed

Examples (non-exhaustive): Crime scene or accident photos, execution videos

Not supported Content containing gratuitous portrayals of bodily fluids or waste.

Examples (non-exhaustive): Blood, guts, gore, sexual fluids, human or animal waste

Not supported Content that are likely to shock or scare

Examples (non-exhaustive): content that suggest you may be in danger, be infected with a disease, or be the victim of a conspiracy

Not supported Content containing slurs

Examples (non-exhaustive): slurs relating to race or sexuality

An icon showing the Certification required for Financial Services. Content containing obscene or profane language is restricted to users who have activated their SafeSearch filter:

Examples (non-exhaustive): 

  • Swear or curse words variations 
  • Misspellings of profane languages

Sensitive events

Violations of this policy will not lead to immediate account suspension without prior warning. A warning will be issued at least 7 days prior to any suspension of your account.

A "sensitive event" is an unforeseen event or development that creates significant risk to Google's ability to provide high quality, relevant information and ground truth, and reduce insensitive or exploitative content in prominent and monetized features. During a Sensitive Event, Google may take a variety of actions to address these risks.

Examples of Sensitive Events include events with significant social, cultural, or political impact, such as civil emergencies, natural disasters, public health emergencies, terrorism and related activities, conflict, or mass acts of violence.

Examples of what Google prohibits (non-exhaustive):

  • Products that exploit, dismiss, or condone the Sensitive Event, including price gouging or artificially inflating prices that prohibit or restrict access to vital supplies, sale of products which may be insufficient for the demand during a sensitive event
  • Using keywords related to a sensitive event to attempt to drive additional traffic
  • Claims that victims of a sensitive event were responsible for their own tragedy or similar instances of victim blaming
  • Claims that victims of a sensitive event are not deserving of remedy or support
  • Claims that victims from certain countries were responsible or deserving of a global public health crisis

Animal cruelty

Violations of this policy will not lead to immediate account suspension without prior warning. A warning will be issued at least 7 days prior to any suspension of your account.

Not supported Content that promotes cruelty or gratuitous violence towards animals is not allowed

Examples (non-exhaustive): Promoting animal cruelty for entertainment purposes, such as cock or dog fighting

Not supported Content that may be interpreted as trading in, or selling products derived from, threatened or extinct species is not allowed

Examples (non-exhaustive): Sale of shark fins or shark cartilage supplements, elephant ivory, tiger skins, rhino horn, dolphin oil, and elkhorn coral, or products containing these ingredients.


Hacked political materials

Violations of this policy will not lead to immediate account suspension without prior warning. A warning will be issued at least 7 days prior to any suspension of your account.

Not supported Ads or listings that directly facilitate or advertise access to hacked material related to political entities within scope of the Election Ads policy is not allowed. This applies to all protected material obtained through the unauthorized intrusion or access of a computer, computer network, or personal electronic device, even if it’s distributed by a third party.

Examples (non-exhaustive):

  • Examples of advertising access to hacked content:
    • “See all of the leaked emails right now!”
    • “The President’s text messages were hacked! Access them now!”
  • Examples of linking to hacked content:
    • “View our database of hacked documents from the President's campaign.”
    • “Foreign agents hacked into his computer, take a look at the real documents.”

Discussion of or commentary on hacked political materials is allowed if the listing or landing page does not provide or facilitate direct access to those materials.

 

Options to fix

Here's what you can do if your product is disapproved or if your Merchant Center account is impacted:

Product disapproval

Products that don't comply with our policies may be disapproved and won't be eligible to serve.
  1. Read our Shopping ads and listings policies to learn what we don't allow.
  2. Update your website. If your ad or listing directs to violating content, update your website to meet all policy requirements.
    • Remove the violating products. You must remove non-compliant offers from your product data source. You’ll receive an email with details about the violations.
    • Update your product data in Merchant Center. Manually update your product data or wait for your automated upload schedule to run before requesting any reviews.
  3. Request a review or appeal. After fixing the issue or if you believe the disapproval is incorrect, you can request a review or appeal the decision.
    • Individual product review (if you fixed the issue)
      • If you edit your product data via your chosen upload method (such as a file) or directly in Merchant Center, the affected products will be automatically re-reviewed.
      • If you remove the violating products from your data source, no further action or review request is necessary.
    • Standard appeal (if you disagree with the issue)
      • For certain issues, you can dispute the violation. You may need to complete additional steps, such as providing an appeal reason and/or uploading required documentation.
      • If a review or appeal is successful, the issue will be removed from Merchant Center.
    • Bulk appeal (available in certain cases)
      • For specific policy issues where you believe a large number of offers require review, you may be able to submit a single bulk appeal.
      • ⚠️ Warning: Before submitting a bulk appeal, you must review your offers and remove any policy-violating items from your data source. Submitting a bulk appeal for a large set of offers risks immediate failure if violations are found. This may limit your ability to submit subsequent appeals for those products.
      • You must remove any offers that are violating our policies from your data source before attempting to appeal in bulk.
      • How to appeal in bulk: The bulk appeal option may not be available in all instances or when using third-party platforms.
        • Option 1 - Under all products
          • Go to Merchant Center > Products > Needs attention.
            • Navigate to the specific issue.
            • Select “View fix”
            • Select the option to disagree with the issue for all products.
            • Review any informational prompts that appear.
            • Select “Request review” to submit the appeal.
          • Option 2 - Product details page
            • From the product details page, selecting “Review and fix” will display the appeal options: “I disagree with the issue” and/or “I disagree with the issue for all products”.
          • Third-party platforms
            • If you use a third-party platform to list your products, consult that platform for available review options.
            • If a review or appeal is successful, the issue will disappear from Merchant Center.
Account disapproval

For most violations, we'll send you a warning email detailing the policy violation and give you 7 or 28 calendar days to fix your issue. However, we may not issue a warning for egregious policy violations.

  1. Read our Shopping ads and listings policies to learn what we don't allow.
  2. Update your website. If your ad or listing directs to violating content, update your website to meet all policy requirements.
    • Remove the violating products. You must remove non-compliant offers from your product data source. You’ll receive an email with details about the violations.
    • Update your product data in Merchant Center. Manually update your product data or wait for your automated upload schedule to run before requesting any reviews.
  3. Request a review or appeal. After fixing the issue or if you believe the disapproval is incorrect, you can request a review or appeal the decision.
    • Individual product review (if you fixed the issue)
      • If you edit your product data via your chosen upload method (such as a file) or directly in Merchant Center, the affected products will be automatically re-reviewed.
      • If you remove the violating products from your data source, no further action or review request is necessary.
    • Standard appeal (if you disagree with the issue)
      • For certain issues, you can dispute the violation. You may need to complete additional steps, such as providing an appeal reason and/or uploading required documentation.
      • If a review or appeal is successful, the issue will be removed from Merchant Center.
    • Bulk appeal (available in certain cases)
      • For specific policy issues where you believe a large number of offers require review, you may be able to submit a single bulk appeal.
      • ⚠️ Warning: Before submitting a bulk appeal, you must review your offers and remove any policy-violating items from your data source. Submitting a bulk appeal for a large set of offers risks immediate failure if violations are found. This may limit your ability to submit subsequent appeals for those products.
      • You must remove any offers that are violating our policies from your data source before attempting to appeal in bulk.
      • How to appeal in bulk: The bulk appeal option may not be available in all instances or when using third-party platforms.
        • Option 1 - Under all products
          • Go to Merchant Center > Products > Needs attention.
            • Navigate to the specific issue.
            • Select “View fix”
            • Select the option to disagree with the issue for all products.
            • Review any informational prompts that appear.
            • Select “Request review” to submit the appeal.
        • Option 2 - Product details page
          • From the product details page, selecting “Review and fix” will display the appeal options: “I disagree with the issue” and/or “I disagree with the issue for all products”.
      • Third-party platforms
        • If you use a third-party platform to list your products, consult that platform for available review options.
        • If a review or appeal is successful, the issue will disappear from Merchant Center.

Note: Account reviews typically take 7 business days, but may take longer for complex reviews. If you remove violating products, the warning will be removed. If a review or appeal is successful, the issue will disappear from Merchant Center. In the case of account suspension, we will approve the account and allow products to be displayed again.

Account issue that limits product visibility

Your account has an issue and is operating with reserved functionality, therefore your products have limited visibility. Check your email for a notice with details about the issue and steps to resolve it. Common issues include policy violations or missing account information.

  1. Read our Shopping ads and listings policies to learn what we don't allow.
  2. Update your website. If your ad or listing directs to violating content, update your website to meet all policy requirements.
    • Remove the violating products. You must remove non-compliant offers from your product data source. You’ll receive an email with details about the violations.
    • Update your product data in Merchant Center. Manually update your product data or wait for your automated upload schedule to run before requesting any reviews.
  3. Request a review or appeal. After fixing the issue or if you believe the disapproval is incorrect, you can request a review or appeal the decision.
    • Individual product review (if you fixed the issue)
      • If you edit your product data via your chosen upload method (such as a file) or directly in Merchant Center, the affected products will be automatically re-reviewed.
      • If you remove the violating products from your data source, no further action or review request is necessary.
    • Standard appeal (if you disagree with the issue)
      • For certain issues, you can dispute the violation. You may need to complete additional steps, such as providing an appeal reason and/or uploading required documentation.
      • If a review or appeal is successful, the issue will be removed from Merchant Center.
    • Bulk appeal (available in certain cases)
      • For specific policy issues where you believe a large number of offers require review, you may be able to submit a single bulk appeal.
      • ⚠️ Warning: Before submitting a bulk appeal, you must review your offers and remove any policy-violating items from your data source. Submitting a bulk appeal for a large set of offers risks immediate failure if violations are found. This may limit your ability to submit subsequent appeals for those products.
      • You must remove any offers that are violating our policies from your data source before attempting to appeal in bulk.
      • How to appeal in bulk: The bulk appeal option may not be available in all instances or when using third-party platforms.
        • Option 1 - Under all products
          • Go to Merchant Center > Products > Needs attention.
            • Navigate to the specific issue.
            • Select “View fix”
            • Select the option to disagree with the issue for all products.
            • Review any informational prompts that appear.
            • Select “Request review” to submit the appeal.
        • Option 2 - Product details page
          • From the product details page, selecting “Review and fix” will display the appeal options: “I disagree with the issue” and/or “I disagree with the issue for all products”.
      • Third-party platforms
        • If you use a third-party platform to list your products, consult that platform for available review options.
        • If a review or appeal is successful, the issue will disappear from Merchant Center.

Note: Account reviews typically take 7 business days, but may take longer for complex reviews. If you remove violating products, the warning will be removed. If a review or appeal is successful, the issue will disappear from Merchant Center. In the case of account suspension, we will approve the account and allow products to be displayed again.

To ensure a safe and positive experience for customers, Google requires that retailers comply with all applicable laws and regulations in addition to our policies. It's important that you familiarize yourself with and keep up to date on these requirements for the place where your business operates, as well as any other places your ads are shown. When we find content that violates these requirements, we may block it from appearing. In cases of repeated or egregious violations, we may ban you from advertising content with us.

 

 

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