In the Google Payments Center, on the "Payments" page, you can find the details on how your payments are matched to invoices and debit memos. You can also find how an invoice has been matched to payments, credit documents, or adjustments (write offs).
You can use this page to check that your payments have been matched to invoices as intended.
Access the Google payments center
- Sign in to the Google payments center.
- If you have multiple payment profiles, at the top right, select a specific payments profile.
- If you’re a holding company, at the top left, select the statement you’d like to view.
- At the top, select Payments.
If you’re unable to sign in or can’t find your information
- To sign in to the Google payments center and find your payments profile, you need to be listed as a payments user with at least "read access" on your profile.
- If you have multiple payments profiles, you need to be a payments user on each.
- If you need to become a payments user, contact support.
- If you’re part of an agency holding company, you’ll need access to:
- Your payments profile
- Specific agency statements under that payments profile
- If you can access payments.google.com and your holding company payments profile is available, but can’t find the statement from the selector on the left hand side, you might not have been added to that statement yet. Contact support for access.
What you can find on the Payments page
The Payments page helps you find details on your past payments to Google:
- The date Google received the payment
- The total amount of the payment received
- The amount of payment that remains unapplied
- The specific invoice number that the payment amount was applied to
- If the payment was applied to multiple invoices, you’ll find the number of invoices where the payment was applied.
- Click the payment row to find each invoice number that that payment was applied to.
At the top of the Payments page, you’ll find the total amount from all of your payments that remain unapplied to any invoices or memos. You can also use the date range selector to find payments from a certain time range. Lastly, to sort the page in ascending or descending order, click on the column headers.
Get payment details
In addition to application of customer payment to invoices, you may also find other credit types that have been applied to invoices:
- Adjustments
- Small positive or negative amounts that are added to a payment to match it to an invoice, as well as to “close” both the invoice and the payment. They’re applied in situations which include the following:
- Currency exchange rate fluctuations may cause amount differences in the receipt and invoice.
- If you mistakenly paid less than the invoice, we may apply a small credit to the invoice to cover the amount that remains and close it out.
- Small positive or negative amounts that are added to a payment to match it to an invoice, as well as to “close” both the invoice and the payment. They’re applied in situations which include the following:
- Tax withholding credits
- These credits reduce the amount of the invoice that you need to pay Google by the amount that you’re obliged to remit directly to the government.
- Google might create a credit memo that matches the amount of the invoice that remains to close it out.
- Hardware deduction credits
- These credits reduce the amount of the invoice that you need to pay Google by an amount stipulated in Hardware contracts. This varies based on factors like the successful delivery of goods.
- To close the invoice, Google might create a credit memo that matches the amount of the invoice that remains.
To download the invoices:
- At the left of each invoice number, select the checkbox, or at the top left of the invoice table, select the checkbox to select all invoices
- At the top right of the invoice table, click the download
or the Actions button and select Download. You’ll either find the download icon or the Actions button based on your payments user permission.
or the Actions button and select Download. You’ll either find the download icon or the Actions button based on your payments user permission.To view additional invoice data columns:
- In the invoice table, at the top right, select the column icon
.
- Select any columns you’d like to add to or remove from your table.
- You can also rearrange the order of the columns by dragging them within the edit box.
- Click Apply.
.To rearrange the data in the table, click any of the column headers to sort in ascending or descending order.
Apply unmatched payment to invoices
- On the “Payments” page, select the payment that has an unapplied amount you’d like to apply to an open invoice, or group of invoices.
- Contact support to submit your remittance information for the unapplied amount. Specify the amount and the invoice numbers that you want it applied to
This creates a case with Google’s Finance team. The team will apply the requested amount to the specific invoice. If there are issues with your request, you'll get an email.
If a past payment isn’t available on the Payments page
Google applies payments to invoices and accounts based on the remittance information submitted with the payment. The majority of application is done automatically, by software that reads the remittance information sent in the payment communication from your bank. However, there are payments where remittance information is missing or is ambiguous to our software (e.g. all invoice numbers are concatenated together instead of being delimited by a space or comma).
If you submitted a payment more than 5 business days ago and it isn't reflected on your Payments page in payments center, please contact support, with your 12 digit payments profile id, proof of payment and remittance instructions on how you would like the payment applied (e.g. the check number of the payment and the invoice numbers you want the payment applied to).
Your payments profile ID can be found on the "Settings" page in payments center, or on the invoice (in the billing ID field).
Keep in mind
In case your payment was applied to invoices across multiple payment profiles, there might be payment details you won’t find. You can only find payment details related to the payments profile you have selected to view. To view the payment details of other payments profiles, in the top right corner of the payments center, visit the payments profile selector. Here is where you can change the payments profile you’ve viewed. Only those profiles you have access to will appear in your profile selector.
Waiting for your balance to update after a payment
The time that it takes to see your payment reflected in your account depends on how you pay your bill and may be affected by regional payment processing timelines. Learn more About payment processing times for your country.
- Check: If check payment is available for the product and country, it can take up to five working days after we receive your check to update your account. If you post your check payment internationally, it can take longer.
- Bank transfer: It can take up to five working days after initiating the transfer to update your Google Ads account balance.